Privacy Policy — HealthCareSim

HealthCareSim LLC ("HealthCareSim," "we," "us," or "our") operates the healthcaresim.com website and the HealthCareSim clinical simulation platform. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

We collect information you provide directly to us, such as when you request a demo, create an account, contact us, or otherwise communicate with us. This may include your name, email address, phone number, institutional affiliation, job title, and any other information you choose to provide.

When you use our platform, we may also collect usage data such as pages visited, features used, and actions taken within the application. This data helps us improve the product and support your institution's educational goals.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Respond to your requests, comments, and questions
Send you technical notices, updates, and administrative messages
Communicate with you about our products, services, and events
Monitor and analyze usage trends to improve user experience
Protect the security and integrity of our platform

Information We Do Not Share

We do not sell, rent, or trade your personal information to third parties. We do not share your information with third parties for their own marketing purposes. Your data is used solely for the purposes of providing and improving our services and communicating with you.

We may share information only in the following limited circumstances:

With service providers who assist us in operating our platform (such as hosting and email delivery), subject to confidentiality obligations
If required by law, regulation, or legal process
To protect the rights, property, or safety of HealthCareSim, our users, or others
In connection with a merger, acquisition, or sale of assets, with notice to affected users

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Data Storage and Security

We store your information on secure servers and implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security assessments.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will delete or anonymize it.

Your Rights

You may request correction or deletion of your personal information at any time by contacting us. If you have an account on our platform, you may also update your information directly through your account settings.

Children's Privacy

Our services are designed for use by educational institutions and their authorized adult users. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the effective date at the top of this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.